Alain Fontaine’s Jabberbox

<rant mode>

Today was the official launch of Apple’s iPad in Luxembourg. The atHome group of companies, for which I work as head of IT, needed 3 iPads for internal needs, so I drove off to Apple’s main premium reseller Lineheart in Leudelange to get them.

Unfortunately, my mission to give Apple and Lineheart some money, and make the luxembourgish government earn some VAT, came to an abrupt halt when the otherwise friendly sales guy told me “Sorry, today it’s just one device per customer!“.

I explained that this was for atHome group and that they could even write three different invoices on three of the seven companies’ names that atHome Group operates, but to no avail.

WTF!? How business unfriendly is this? It ruined my day because I drove way too many kilometers to their place just to find out that even business customers get treated as everyone else.

It’s noteworthy to say that a couple of months ago, REA Group spent hundred thousands with Apple to equip the whole Australian businesses with hundreds of MacBooks, iPhones, and now also a couple of iPads. Unfortunately, even this is not good enough for us to be able to buy three iPads over here.

Finally, this only confirms my decision of not using Apple as a business IT provider or partner in Luxembourg. They just don’t seem to be up to what I expect.

Now I’m off to find the nearest Apple store in France that will be generous enough to allow me to spend some money with them.

</rant mode>

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